FAQ - Frequently Asked Questions

Download / Installation

Can I play Backgammon7 on Mac or Unix?

Try the Java-Webstart version - at the present moment there is no setup file for Mac or Unix.

Message - "Error while connecting to server"

What should I do if I receive an "Error while connecting to server, please check your internet connection or firewall settings" message?

Possible solutions

Message "Wrong username or password"

I receive a "Wrong username or password" message.
What is wrong?

Possible solutions:

Dice reliability

Is it possible for any player to hack the dice or moves?

• There is no way to manipulate the dice or moves as they are generated on our servers.
• There is no direct contact at any time between your computer and your opponent's computer.
  
• All the communication is encrypted 128 bit SSL (like online banking).
  

Player's Strength

What is a player's strength and how is it calculated?

Auto-roll function

Why do the dice roll automatically ?
Possible reasons:

• When roll is the only possible option, then the dice are automatically rolled.
• You marked the "auto-roll" function as active

Doubling cube

When can i double my opponent ?
You can double under the following conditions:

Fun money

My fun money balance has reached 0. What can I do to replenish it?

• Click on the left side the "PlayMoney" link

Real money

How to deposit money into my account?

• Start the Backgammon7 Software
• Click on "Cashier"
• Enter your contact informations
• Click on "Deposit"

Connection lost / left Game

I lost the connection to the server while playing -> you lose
My opponent lost the connection -> I won

Why?

• In cases where one of the players connection is lost he can get back into the game within 5 minutes.
• If they do not return to the game the stake will be splitted.

Time over

I ran out of time / opponent ran out of time -> game over
Why ?

• The player who runs out of time loses the game.
• Normal / Match time limit: 45 seconds for every turn.
• Lightning Game time limit: 30 seconds for every turn

Deposit money

How can I deposit money into my account?

To add funds to your account:

• Start the Backgammon7 software
• Enter your username and password
• Click on "Cashier"
• Enter your contact informations
• Click on "Deposit"
• The browser will open the payment page
• Select your preferred deposit method
• Come back to the Backgammon7 software
• The money is now on your Backgammon7 account

How long it take to process my deposit?
Deposits made using credit cards, Moneybookers or ClickandBuy, are usually added to your balance within a few seconds.

Withdrawal options

How do I withdraw my winnings ?

You can withdraw money by following the steps:

• Start the Backgammon7 software
• Enter your username and password
• Click on "Cashier"
• Enter the desired sum and click on "Withdraw"

All withdrawals are processed within 2-3 days, except for wire transfer.

Note: we do not charge any fees for withdrawals.
The minimal amount to withdraw is $30 (for wire transfer $200)

Commissions when playing for real money

Real money games:

Commission is taken from the final winning sum (the winner pays for both players).

Commissions (Rake):

• Up to $20: 4.5 % (min. 30 cents)
• $20 up to $100: 3.5 %
• $100 up to $300: 2.5%
• Over $300: 1.8 %

No other hidden fees: Our commission model is fair and simple.

We always try to keep commissions as low as possible - Our Guarantee to You!

Restricted activities

Restricted activities:

• You may not harass other participants.
  Please respect other players and try to refrain from using abusive language in the chat window.
  
  
• You may not send SPAM to other players
  
  
• You may not use any software to assist play
  
  
• You may not transfer money between accounts
  
  
• You may not take advantage of a bug, glitch or game oversight in order to increase your experience points, creds or game status.
  
  
• You may not open more than one account per person
  
  
• You may not play if you are resident of any state or territory, in which you are prohibited by law to participate in this game or win any promotional prizes.

If you perform any of the restricted activities listed above, your account may be terminated immediately.